Tnt china contact

Prices are based on the weight, volume, service and destination of your shipment. Consignments may also attract surcharges for additional services. The 9-digit shipment number also called waybill or consignment number is located on the left side of the invoice, about 3cm below the customer number.

We calculate both the actual physical weight and the volumetric weight of your shipment. The higher of the two determines the price. To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor.

See Calculating Volumetric Weight for details. Shipments that travel outside the European Union must be accompanied by a commercial invoice.

Some items are considered documents and may not require a commercial invoice. See dangerous goods for a list of items are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.

Please refer to the How to ship internationally section for more details on how to handle customs and find out more about export control. You can also visit the How to pack section for tips about how to pack your goods in the most efficient way. Our standard liability for any loss, damage are outlined within our Terms and Conditions. Additional enhanced liability can also be purchased. If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service.

If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday. Download commercial invoice and consignment note templates and avoid unnecessary delays. Cases and guides on surcharges, customs, dangerous goods, accreditations, as well as advice specific to your industry.

Support The source for any answer you need. Contact us. Send a message. Top 10 FAQs. How are prices calculated? Where can I find the shipment consignment on my invoice? Can you tell me when my shipment will be delivered?With the combination of our networks, you now have access to a robust portfolio of FedEx services and solutions to help you grow your business.

FedEx team members are committed to delivering the same exceptional service you've come to expect from TNT. Here are some of the benefits:. Greater global access, broader services and extended solutions will help you connect to more customers and business opportunities.

We are committed to keeping you informed. Register here to stay up-to-date. If your business is located in the U. If you ship to or receive shipments from business partners outside of the U. If you are an existing FedEx account holder, you can continue to use your existing FedEx account for all your shipping needs.

An integration of this size always comes with some changes, but great customer service will remain a priority. As you start shipping with FedEx, you will benefit from our broad portfolio of services. To find out more about FedEx services, please contact FedEx customer service. Will cut-off times be affected? Your cut-off times will be based on the FedEx Express service available in your area.

Soon, pickups in the U. And vice versa? TNT and FedEx shipping applications are not integrated. If your account is being transitioned to FedEx, please use FedEx shipping tools, including fedex. Soon, all shipments will be handled by FedEx, so please use the packaging provided by FedEx or your own packaging. How may I access the services of both companies? There is no change in how you access FedEx services. Where can these be dropped off?

FedEx can temporarily accept your TNT shipment. Please contact TNT customer service by calling 1. Going forward, please use your FedEx account number to create shipments using FedEx services. How can I transfer my address book from myTNT. You must use your FedEx account number when shipping with FedEx. To verify your FedEx account number, please call FedEx customer service at 1.

GoFedEx 1.

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Will my payment terms and credit terms change?FedEx Express and TNT are coming together to offer you new opportunities, a better service and stronger support. As we move forward, our teams remain committed to delivering the exceptional service you expect from both companies. In the meantime, you can be confident that we will continue to offer the same:. The FedEx Express global network provides time-sensitive, express services through airports worldwide.

The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT. You can rely on the same customer service team that you currently deal with. As we bring local ground network operations and sales teams together, you will benefit from one courier looking after all of your FedEx Express and TNT shipments, and easier access to the full FedEx Express and TNT service portfolio.

tnt china contact

TNT customers shipping to or from an embargoed country under U. We intend to develop our services jointly for the future benefit of all our customers. We will keep you updated as progress is made on integration. As we bring local ground operations together, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimise local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands.

We will inform you when changes impact your area. Until then, it's business as usual. FedEx Express and TNT have worked together to plan and optimise the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands.

Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available. For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not yet integrating locally. Our integration has a phased approach with countries going through integration in phases.

We will keep you updated as progress is made on integration in other regions. As part of the local ground network integration, we are transferring all shipments into one location to serve our customers better. We have worked together to plan and optimise our local network. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments.

Commitment to exceptional service remains our number-one priority. As we integrate our local ground network operations, there are no changes to the way you book and ship your shipments with FedEx Express and TNT.

We will inform you about any changes and improvements for you and your business. There are no immediate changes to the applications you use to book packages or pallets. However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account. For now, there are no changes to scheduling pick-up.

You can continue to use the same applications and tools as you always have.

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However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa. There are no immediate changes to your existing clearance operations, services or times. Yes, it will be possible. This is a phased approach, and we will keep you updated as we progress through this stage of integration. Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging.Do you have multiple tracking numbers, different logistics providers, looking for regular track event updates?

We have you covered. Allow us to minimise the complexity of tracing your shipments across different carriers with our tracking API here. Track all your TNT Global parcels.

tnt china contact

Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. Just use your tracking number and locate all your TNT Global packages!

TNT Express offers door-to-door shipping and in over countries. What customers are thinking? Overall Rating 3. On time delivery 2. Delivery experience 2. Parcel Monitor user from Australia 12 days ago.

Could not see any progress from pick up until a few hours before delivery. A day later than projected delivery. Parcel Monitor user from Germany 14 days ago. Excellent transportation time scale Nottingham England to Sucina Spain. Delivery operatoive very good in all respects Thankyou for a good result.

Best Regards Norman C. Parcel Monitor user from United Kingdom 18 days ago. Thank you for sending my documents parcel in time during the difficult time,Covid 19 Pandemic period. Thank you for delivering my documents in time during Covid 19 Pandemic period.

Parcel Monitor user from Brunei 24 days ago. Parcel Monitor user from United Kingdom 3 months ago. I altered delivery date to Wednesday 22nd January and have an email to prove it. You still attempted delivery today 20th when I am not at home. Not impressed as received no help when I phoned either. Parcel Monitor user from Australia 4 months ago.

Parcel Monitor user from France 4 months ago. They facked my signature, never got the packet.Sending from point A to B? Rely on us anytime, anywhere. TNT can help you ship everything and you can manage every step of the shipping process with us.

Go to the explainer and see how you can ship your package in 5 easy steps with TNT. Prepare, Ship, Deliver. Around the world and around the clock, you can trust our shipping services to meet your deadline. Choose anything from overnight parcel delivery to heavyweight freight. Choose how you connect to TNT. Save time booking and managing shipments with your choice of shipping tools - from instant online booking to PC-based software and fully integrated IT solutions for distribution.

Put our expertise to work for you. Our specialist teams have unique expertise in transport for specific manufactoring sectors: Automotive, High Tech, Healthcare and Industrial.

We're proud to go the extra mile for our customers to power their global logistics needs. We can help make sure it all happens efficiently, accurately and as quickly as possible.

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Get Time Get price. Shipment number. Customer reference. Helpful links. Help Centre. Packing your shipment. How to ship. TNT shipping solutions.

See how. Learn more. Choose one. Read more. Get great online tips and advice or choose a way to contact us. Go to Help Centre. By visiting and using this site, you consent to the placing of cookies by TNT and its partners.

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tnt china contact

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Remember me Forgot password? Not a member yet?Our Customer Service team will answer any questions you may have about tracking your parcel.

tnt china contact

You can contact them here. You might find a quick answer. It can take up to an hour for a shipment to appear in our system. Give it a bit of time then try tracking your parcel again. Shipments stay in our system for approximately 90 days. We handle over two million shipments a month. That means the eight- or nine-digit numbers used to track parcels get reused every three or four weeks. The shipment number used to track parcels may not be unique to your shipment. This means that your number might bring up a selection of shipments.

You can identify your shipment from the returned results by date, origin and destination. Of course. No card? Just get in touch. Please note: shipments can only be redelivered between Monday and Friday. Stop with the searching and let your shipment updates come to you. Just download our app and enable notifications.

Help with tracking your package. Can I rearrange it? Easier tracking with notifications. By visiting and using this site, you consent to the placing of cookies by TNT and its partners. Find out more.


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